Privacy Policy

This policy explains how and when collects personal information, what we do with it and your right to see or change it.


The purpose of this privacy policy is to let users of (the ‘site’) know when we collect personal information and what we do with it.
The policy also covers the domain name management portal and the design system.

We don’t use, share or transfer personal information in connection with the site except as set out in this policy, or as otherwise set out somewhere on the site (including in terms linking to the site).

Collection, storage and use of personal information

No need to disclose personal information
You can use the site to find information about events without disclosing any personal information.

Your disclosure of personal information
You may choose to disclose personal information to us when purchase tickets or when contacting us. This information can be viewed by site administrators, customer support staff, event organizers and sometimes third-party contractors who administer or work on the site, or who work on special projects with us.
Don’t send us sensitive personal information or include any sensitive personal information in submission forms.

Holding of information
Personal information you provide when buying tickets are held by and shared with the event organizer. It may be shared with third-party contractors to the extent necessary for them to administer or work on the site, or to work on special projects with us. Email addresses, phone numbers and billing address are not made available to the public. Unless required by law, we won’t publicize your names, email addresses, phone numbers and billing address.

Use of personal information
We’ll only use personal information provided to us for the purpose of:
  • administering, evaluating and improving the site
  • improving our services, and
  • communicating with you, including responding to your feedback and information provided in submission forms.
  • We also share this information with event organizer for the purpose of additional verification of ticket holder.

    Promotional WhatsApp messages
    Event organizer may use our platform to promote their events via WhatsApp messages.
    Customers may receive WhatsApp messages from My E-Tickets New Zealands' WhatsApp business account and
    messages may appear on the recipients' WhatsApp messenger app as from +64 22 474 7774.

    These message are not scams and it only contains the information about the event, event organizer and the link to event ticketing page in our website.

    Statistical information and cookies

    Statistical information and cookies
    We may collect statistical information about your visit to help us improve the site. This information is aggregated and doesn’t identify you personally. It includes:
  • your IP address
  • the search terms you used
  • the pages you visited on our site and the links you clicked on
  • the date and time you visited the site
  • the referring site (if any) from which you clicked through to this site
  • your operating system, for example Windows XP, Mac OS X
  • the type of web browser you use, such as Internet Explorer, Chrome or Mozilla Firefox
  • other things like your screen resolution and the language setting of your browser.
  • The statistical information referred to above can be viewed by site administrators and certain other staff.

    This site generates persistent session cookies (that is, they have an expiry date and are removed on that date) for various purposes.
    If you are an event organizer or an authorized ticket checker, are required to be logged in with your google account to access the required pages and services. Session cookies will be used to recognize you within the website to allow accessing your authorized pages and functionalities. Third-party cookies will be available and they will be used by our third party service providers to improve your experience and for marketing.
    For finding event information or buying tickets, you are not required to login. Therefore you can disable or clear out of your web browser without affecting your ability to use the site.
    The cookies don’t collect personal information.

    Third-Party Services and web links

    Our website is integrated with 3rd party service providers for performing some functionalities such as single sign-on, payment transactions, address lookup, etc.
    All the 3rd party service providers and vendors perform functions on our behalf, including, but not limited to, single sign-in, payment transactions, address lookup, social media integration, marketing, analytics, billing and customer service. These entities may have access to personal information if needed to perform their functions. For all the information collected, used and stored by those third party service providers, the third parties will be obligated to maintain the confidentiality and security of that personal information.
    Since this website does not control the privacy policies of third parties and you are subject to the privacy policies of those third parties.

    Access and correction

    Under the Privacy Act 1993, you have the right to access and ask us to correct any of your personal information provided to in connection with your use of this site. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.

    Contact us if you would like to see or change your personal information has stored. may require proof of your identity before being able to provide you with any personal information.

    Contact Us

    If you have any questions or feedback about our privacy policy, or how we handle your information, get in touch with us.

    Policy last updated [04/2023]